![]() ![]() If the credential is a hard token, it likely needs to be replaced. ![]() This will generate a new credential ID - contact your organization helpdesk to assign the new credential ID to your account. If the tests continue to fail, uninstall\reinstall the app. Cloud Session Protection Protect against risky behavior even after application login with an integration with. You may need to repeat this step 2-3 times. If it fails, wait for a new security code to generate and try again.If the credential is working properly a success message will appear. Enter the security code from your device.Enter the Credential ID in the provided field.Click on Test to the right of the phone image.Verify the time zone and system time on the device are correct.If the device time changes to an incorrect time, VIP security codes may fall out of sync and the code will fail during a validation attempt. Test the security code using the steps below.įor VIP Access for Mobile and VIP hard tokens, follow these steps: The Symantec VIP mobile and desktop time-based apps use the device time as a reference to generate a new security code every 30-seconds. ![]()
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